Privacy Policy
Customers ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE bigmartnepal.biz or mobile application INDICATES user is in AGREEMENT with Megamart Nepal Pvt Ltd for ALL THE TERMS AND CONDITIONS MENTIONED henceforth. User is requested to READ terms and conditions CAREFULLY BEFORE PROCEEDING FURTHER.
User is the person, group of person, company, trust, society, legal entity, legal personality or anyone who visits website, mobile app or gives missed call or places order with Bigmart via phone or website or mobile application or browse through website www.bigmartnepal.biz.
At BigMart, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our mobile app, website, and related services.
We operate a nationwide mobile app CRM platform with more than 120 stores, providing groceries, daily household essentials, seasonal items, fresh fruits and vegetables, and much more — all available to be collected conveniently from your neighbouring store.
1. Information We Collect
- Personal Information: Name, Contact number, Email address, Home address, Payment information (processed securely through third-party gateways)
- Usage Data: App usage activity, Device type, OS, IP address, Location data (with permission)
- Transactional Info: Orders, payment methods, Gift Vouchers or Promocodes, Store preferences, Shopping history
2. How We Use Your Information
- To process and provide solutions for easy collection of orders
- Improve and personalize your shopping experience
- Provide customer support
- Offer deals, gift vouchers, promo codes, and loyalty programs
- Communicate updates, offers, and service changes
- Prevent fraud and ensure platform security
3. Sharing Your Information
We do not sell your personal information. We share your data securely with:
- Partnered stores and store support staff to fulfill orders
- Payment processors for secure transactions
- App service providers (e.g., notifications, analytics)
- Legal authorities, if required by law
4. Data Retention
We retain your data as long as needed to serve you and fulfill legal obligations.
5. Security
We use encryption, access controls, and security audits to protect your data. However, no system is 100% secure.
6. Your Choices
- Access, correct, or delete your personal data
- Opt out of marketing
- Disable location access
- Request your data copy
Contact us at info@bigmartnepal.biz for requests.
7. Children’s Privacy
We do not knowingly collect data from children under 13. If such data is discovered, it will be deleted immediately.
8. Updates to This Policy
We may update this policy. Users will be notified of significant changes through the app or email.
9. Contact Us
Saugat Dongol
BigMart
Phone: 9802324092
Email: info@bigmartnepal.biz
Terms and Conditions
These Terms and Conditions ("Terms") govern your access to and use of our mobile application, website, and services (collectively, the "Platform"). By using our Platform, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Use of the Platform
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must be at least 18 years old or have legal parental or guardian consent to use the Platform.
2. Account Registration
- Provide accurate, current, and complete information
- Maintain the confidentiality of your login credentials
- Accept responsibility for all activity under your account
We reserve the right to suspend or terminate accounts that violate these Terms.
3. Orders and Payments
- Orders are subject to availability and confirmation
- Prices include applicable taxes unless stated otherwise
- Payments are processed through secure third-party gateways
- You’ll receive order confirmation via email/SMS
4. Delivery
We do not offer delivery services. Address information helps guide you to the nearest store for pickup.
5. Returns and Refunds
We accept return/refund requests within [Insert timeframe]. Contact [Insert support contact info].
6. Loyalty & Rewards
- Earn and redeem rewards on eligible purchases
- Rewards are non-transferable and may expire
7. User Conduct
- Do not misuse the platform or upload harmful content
- No unauthorized access or abusive behavior
8. Intellectual Property
All content is owned by BigMart or licensors. Reproduction without permission is prohibited.
9. Limitation of Liability
We are not liable for indirect or incidental damages from platform use.
10. Modifications
Terms may change. Continued use means acceptance of the new terms.
11. Governing Law
These terms are governed by the laws of Nepal.